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Articles by topic "Management":

        Issue date: May/June 2008        Topic: Management

Inspired Retail

with John Stanley (John Stanley)
Two keys to a successful garden center business are a unique merchandising approach and a customer service strategy based on a profitable business model. Getting the visual aspects of your business ri...

        Issue date: May/June 2008        Topic: Management

Sales Smarts

with Harry Friedman
Selling today is remarkably different than it has been in the past for three primary reasons. First, people are more cautious about where they spend their money. Second, there’s more merchandise on th...

        Issue date: May/June 2008        Topic: Management

POS Solutions

Harnessing the Power of IGC Retail Technology (Angela Cooley)
A POS system that fits your garden center’s needs can help you increase your profits. So how do you select the system that answers your operation’s special interests? And who should ultimately make t...

        Issue date: March/April 2008        Topic: Management

Building Community Grows IGC Sales

Inspired Retail with John Stanley (John Stanley)
...

        Issue date: March/April 2008        Topic: Management

Your Customer Wants a Discount, Now What?

Sales Smarts with Harry Friedman
The competitive nature of garden retailing today is such that many IGCs have had to resort to a variety of techniques to maintain their volume. It is also the case that many customers want to haggle w...

        Issue date: March/April 2008        Topic: Management

Special Orders Simplified

POS Solutions (Angela Cooley)
A defining feature of IGCs is the capability of fulfilling special orders. How many times have you had a customer come into your garden center with a picture from a catalog and ask, “Do you have this?...

        Issue date: January/February 2008        Topic: Management

an Independent View

AJ Petitti, Vice President of Operations, Petitti Garden Centers, Cleveland, OH
It is up to the second generation to continue the push forward for greater efficiency and outreach. Looking back, one of the most important decisions we have made for our company has been the incorp...

        Issue date: January/February 2008        Topic: Management

Eco-opportunities for Garden Centers

Inspired Retail! with John Stanley (John Stanley)
Garden centers are positioned to become environmental as well as lifestyle centers. Already, the leading-edge garden centers in the U.K. are identifying this opportunity. Online retailers such as To...

        Issue date: January/February 2008        Topic: Management

Tax Relief

POS Solutions (Angela Cooley)
Taxes are easier for Bill Keen of Briggs Nursery in North Attleboro, MA, thanks to his Radiant Systems CounterPoint system, which he says serves as a “conduit” for helping his company with the prepara...

        Issue date: January/February 2008        Topic: Management

Are You Maximizing Your Payroll Dollars?

Sales Smarts with Harry Friedman
Payroll is your single biggest expense, and it needs to be kept under control. Are you paying five salespeople during times when you could get by with two? Or, worse yet, are you losing sales because ...

        Issue date: November/December 2007        Topic: Management

Real-World Takes on Training

POS Solutions (Angela Cooley)
The great thing about POS systems: there are so many features that could help boost productivity and efficiency at your garden center. The challenge: there are so many features to learn. That’s where ...

        Issue date: November/December 2007        Topic: Management

Sell the Garden, Not the Plant

Inspired Retail! with John Stanley (John Stanley)
Over the last few years, we have seen the growth of home landscape design, mainly driven by the baby boomers, the do-it-for-me (DIFM) generation that helped build the garden center business during the...

        Issue date: November/December 2007        Topic: Management

An Independent View

Cindy Pasquesi Thorsen, Manager of Human Resources, Pasquesi Home and Gardens, Lake Bluff, IL
Staying on top of fashion trends in the retail industry has evolved into a frantic race to find the newest and coolest items. Anticipating trends, and knowing when to get out of selling them, proves t...

        Issue date: November/December 2007        Topic: Management

Let’s Talk Phone 101

Sales Smarts with Harry Friedman
Good customer service has to start long before the shopper walks through your front door. In many cases, the telephone is the first contact a potential customer has with your garden center. Each phone...

        Issue date: September/October 2007        Topic: Management

Step Up for Better Service

Sales Smarts with Harry Friedman
There’s no substitute for good customer service. After all, that’s really what you’re selling. Here are key customer service points that, through the years, have proven effective to ensure your cust...

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